Assessor Resource

AURVNA4002
Provide vehicle total loss assessment

Assessment tool

Version 1.0
Issue Date: May 2024


Work involves undertaking a vehicle total loss assessment of a damaged vehicle in the loss assessment environment. Loss assessment may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

This unit describes the performance outcomes required to provide a vehicle total loss assessment. It involves determining vehicle damage and repair action and cost, calculating prior accident and salvage values, and completing post-assessment documentation.

Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with their relevant regulatory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

gather, read and interpret vehicle assessment information

determine and communicate dismantle, inspection and repair methods for panel, paint and mechanical damage

compile valuation supporting documentation

calculate a total loss value, including determining salvage value

research and validate vehicle prior accident value and salvage value

complete and submit a WOVR and vehicle assessment report.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of vehicles with both minor and extensive vehicle damage, including vehicles with total loss damage

relevant information, including original equipment manufacturer (OEM) design specification and repair procedures, workshop and body manuals

relevant materials, resources and safety equipment, including digital camera, paperwork and PPE kit

relevant WHS materials, including workshop WHS procedures

vehicle assessment information, including assessment notification, digital images and quote.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technical skills to recommend dismantling and repair procedures

communication skills to:

engage with repairers and specialist providers

obtain vehicle assessment information from others

report work outcomes and problems

literacy skills to:

complete WOVR

interpret assessment information

interpret technical information and specifications

use common industry terminology

interpret information relating to insurance claims and inspection requirements

interpret safety procedures

write vehicle assessment reports

numeracy skills to:

calculate cost estimates

interpret technical measurements

problem-solving skills to:

identify and avoid planning and scheduling problems

identify technical and procedural problems

prevent time and material wastage

technology skills to use communication devices and computerised equipment to:

determine current values and costs

prepare a WOVR and vehicle assessment report

search and gather supporting material, including online material

take, locate, download and view digital images

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

transferred damage and individual vehicle design

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

Insurance Contracts Act

State or Territory Fair Trading Act

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

intellectual property

contract and insurance law

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to inspecting vehicles and determining vehicle damage, including:

Competition and Consumer Act

copyright law

legislation

Workplace Health and Safety Act

environmental regulations

workplace policies and procedures relating to vehicle inspection and determining vehicle damage, including:

quality requirements

recording and reporting procedures

use of digital images

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assessment information may include:

assessment notification detailing:

claims handler

driver details

incident details

insurance policy details where applicable

report items

vehicle details

vehicle inspection details including; assess without prejudice or assess and authorise

vehicle location

vehicle owner details

digital images

quote for repairs.

Materials, resources and safety equipment may include:

digital camera

electronic or paper-based information and reports

internet connection

laptop

maps

personal protective equipment (PPE) kit which may contain:

dust masks

glasses

hand cleaner

overalls

safety boots

sharps gloves

sunscreen

torch

vest

tablet.

WHS requirements may include:

ensuring safe location of vehicle to be inspected

following workshop WHS procedures

testing vehicle for safety and sharps.

Specialist services may include:

air conditioning

automotive glaziers

battery electric vehicle (BEV)

brake

cooling systems

electrical and electronic systems

hybrids

liquid petroleum gas (LPG)

suspension and wheel alignments

transmission

trimming.

Minimise waste material may include:

exchange parts

manage waste

recycled parts.

Settlement action may include:

cash settlement

repair

total loss.

Valuation supporting documentation may include:

web based references such as:

dealer guides

vehicle seller guides

published references such as the Trading Post

local sales documents.

Total loss calculation must include the following formulas:

cost of repairs exceeds sum insured or market value

cost of repairs plus salvage value is greater than or equal to sum insured or market value.

Research and validation must include:

subject matter experts such as:

auction yards

salvage yards

web based references such as:

dealer guides

vehicle seller guides.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assessment information is gathered 
Assessment information is read and interpreted 
Materials, resources and safety equipment are located and checked for safe use 
Vehicle assessment process is determined and followed 
Vehicle to be inspected is located 
Workplace policies and procedures, workplace health and safety (WHS) requirements and workplace environmental practices and policies are read and complied with 
Vehicle is inspected to ensure compliance with insurance claim requirements in line with compliance requirements 
Preferred dismantling and inspection methods are determined that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Dismantling and inspection methods are communicated to repair estimator 
Damage and faults to vehicle system and component are determined 
Required outsourcing to specialist services is determined 
Preferred repair method for vehicle system and components is selected that conforms to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Preferred repair methods for paint, trim and accessories are selected that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Job procedures are determined that minimise waste material 
Repair methods are communicated and agreed with repairer and/or specialist services 
Estimated cost of repairs is calculated 
Settlement action is decided 
Valuation supporting documentation is compiled 
Salvage value is determined 
Total loss calculation is performed 
Research and validation of vehicle prior accident values and salvage value are conducted 
Written-Off Vehicles Register (WOVR) is completed according to relevant state or territory regulations, and workplace policies and procedures 
Vehicle assessment report is completed including recommended settlement 
WOVR entry and vehicle assessment report are submitted according to workplace policies and procedures 

Forms

Assessment Cover Sheet

AURVNA4002 - Provide vehicle total loss assessment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

AURVNA4002 - Provide vehicle total loss assessment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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